1st year of ownership
This residential water system is warranted as to workmanship and material for a period of one year from date of original installation at the original installation site, if properly installed by a Certified Installer. Should any component in your system prove defective in the first year, it will be repaired, rebuilt or replaced at our option, provided it is returned directly to us.
After the 1st year of ownership, and for 5 more years:
Should any component in your system prove defective, it will be repaired, rebuilt or replaced at our option for a maximum charge of $50.00, provided it is returned directly to us. Labor, transportation, shipping or other charges incurred in the diagnosis, replacement or repair of defective components are not covered by this warranty. If you choose not to send a defective component back to us, repairs to your system can be conducted in your home by a factory authorized service technician if your home is within the operating radius of an Authorized Repair Center. This warranty does not cover transportation, shipping, diagnosis, replacement and repair charges resulting from your in-home repair request. We will not be held responsible for loss or damage caused by any defective component.
This warranty must be presented at time of claim and all claims must be presented within 30 days of occurrence. This warranty is void if your water system is not installed in compliance with prevailing plumbing codes, according to our installation protocol, or if the influent water temperature is hotter than 90oF or where the static water pressure is less than 25psi, or more than 75psi. Intentional/malicious damage, misuse, neglect, unauthorized modifications or accidental damage to the system is not covered by this warranty. This warranty does not cover damage caused by pressure surges, water hammer, power surges/sags, lightning, fire, flood, freezing, earthquake, terrorism, war, or other casualty.
No Liability for Consequential Damages
Unless otherwise required by applicable law, we shall not be liable for any damages whatsoever (including without limitation, lost time, inconvenience, expenses such as telephone calls, labor or material charges incurred in connection with the removal or replacement of the part(s) or product(s), special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other financial loss) arising out of the use of or inability to use the defective part(s) or product(s), even if we have been advised of the possibility of such damages. Our entire liability under any provision of this Limited Warranty shall be limited to the amount actually paid for the part(s) or product(s).
No Other Warranties
We specifically disclaim all other warranties; either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the part(s), product(s) and/or any accompanying written materials. This limited warranty gives you specific legal rights. You may have other rights that vary from state/jurisdiction to state/jurisdiction.
Wear and Tear
Your water system is subject to normal wear and tear during its usable service life. Wear and tear is not regarded as a product defect and is not covered by this warranty.
Periodic Replacement of Media
While built to the highest standards, certain media in your Water System will need to be replaced periodically by your local authorized service agent. Replacement intervals vary depending on your water chemistry and water consumption habits. Consult with your water specialist during your annual cleaning and disinfection service to ensure that you enjoy the very best water quality. Media replacement is not covered under this warranty.
ProGuard Warranty Extension
Your water system includes a ProGuard dispensing system. ProGuard is so effective at protecting systems that we will extend your warranty by one more year for every year that you use ProGuard. Proof of Purchase is required when filing a claim.